+44 (0) 207 252 8271
The Old Library, 116 - 118 New Cross Road
London, SE14 5BA
1. Do I need to put down a deposit?
You won’t need to put down a deposit as long as you bring a valid passport & another form of ID with you. We will hold this in our safe for the duration of your hire.
2. What if I don’t have a passport or don’t feel comfortable leaving it with you?
The alternative to this is to put down a deposit of the value of the equipment hired, either in cash or a charge on your debit or credit card. This will then be refunded to you on safe return of the equipment.
3. What will I need to bring with me on collection?
You will need to bring your passport, a proof of address (2 if possible) and the payment card used to book the hire.
4. What will happen if I lose something or the equipment is damaged?
We will have to charge you for any missing items. If something is damaged, we will try to repair the item and you will be charged for the cost of doing so.
5. Do you deliver equipment?
We can deliver, but generally don’t deliver small hires, e.g. small PA packages, amps, drumkits etc, it’d be best to arrange collection and return of the equipment yourself. However, if it is sizeable hire, we can offer you a quote for delivery.
All prices stated on our website are for ‘take away hire’ – you collect and return the equipment yourself. Subject to availability, delivery/collection may be possible, and this will be quoted to the job specifically after all relevant information has been taken into account (time, location, parking availability, will someone be there to help unload the equipment, do you require setup/pack down etc). However, it is worth noting that for smaller hires it will almost always be more economical to arrange your own transport.
6. Do I need to pay in advance?
Yes, for the equipment to be considered booked, pre-payment is required. Payment can be made over the phone when making your enquiry, or in person if you are able to drop in.
7. Do I need to be present when collecting or returning the equipment?
Yes, if you have booked the hire yourself and intend to leave your passport, then you will need to be present. If you are unable to be there on collection or return, or booking on behalf of a client or someone else, then we will need to take the details of whoever it is collecting and returning and this nominated person will need to leave their passport. This person will then be considered the hirer and they will be responsible for the equipment.
8. What is the cancellation policy?
You will need to notify us within 72 hours of the hire taking place in order to receive a full refund.